Cookie Policy

This Cookie Policy explains how CitieBikes uses cookies and similar tracking technologies on our website. To guarantee compliance with global data privacy regulations—including the General Data Protection Regulation (GDPR) within Europe, the California Consumer Privacy Act (CCPA/CPRA) in the United States, and privacy mandates in Canada and Australia—we utilize the CookieYes consent management platform.

When you first visit our platform, a CookieYes consent banner will appear, allowing you to manage your preferences, grant explicit consent, or opt-out of specific non-essential cookie categories. You can modify or withdraw your cookie consent status at any time via the consent widget provided on our interface.

What Are Cookies and Tracking Technologies?

Cookies are small text files containing unique identifiers that are automatically downloaded and stored on your computer, mobile device, or browser architecture when you access our store. They enable our system to recognize your device, maintain security protocols, recall your shopping cart configurations, and optimize cross-border transaction processes.

Specific Cookie Audit and Declaration

Our e-commerce platform utilizes both first-party cookies (set by CitieBikes) and third-party cookies (set by our logistics, payment, and analytics partners). Below is the detailed audit of the specific cookies operating on our website, categorized by their technical purpose:

1. Necessary Cookies

  • Specific Cookie Name / ID: __cf_bm, cookielawinfo-checkbox-*
  • Provider / Origin: CitieBikes / CookieYes
  • Operational Purpose: Stores user cookie consent preferences and protects the website against malicious bot traffic. Essential for checkout.
  • Lifespan / Expiry: 1 Year / Session

2. Functional Cookies

  • Specific Cookie Name / ID: woocommerce_cart_hash, woocommerce_items_in_cart
  • Provider / Origin: CitieBikes (WooCommerce)
  • Operational Purpose: Remembers shopping cart contents, item counts, and localized currency settings (USD) across browsing sessions.
  • Lifespan / Expiry: Session

3. Analytics Cookies

  • Specific Cookie Name / ID: _ga, _gid, _gat_gtag_*
  • Provider / Origin: Google Analytics
  • Operational Purpose: Tracks anonymous user behavior, entry channels, and device regions to help optimize store interface and load speeds.
  • Lifespan / Expiry: 2 Years / 24 Hours

4. Logistics Tracking Cookies

  • Specific Cookie Name / ID: _fedex_track_id, _ups_session
  • Provider / Origin: FedEx / UPS / GSC Cargo
  • Operational Purpose: Activated via our /order-tracking/ portal to generate real-time milestone tracking graphics for cross-border shipments.
  • Lifespan / Expiry: Session / 30 Days

5. Advertisement Cookies

  • Specific Cookie Name / ID: _fbp, fr, IDE
  • Provider / Origin: Meta / Google DoubleClick
  • Operational Purpose: Profiles user interests based on equipment viewed to deliver targeted, non-repetitive advertisements on external social networks.
  • Lifespan / Expiry: 3 Months

Third-Party Tracking and External Integrations

We leverage trusted global services to fulfill order processing and operational security. This includes analytical tools provided by Google and processing trackers from our premium cross-border carrier networks (FedEx, UPS, and GSC Cargo). These third-party entities place cookies through our site to monitor secure payment routes and generate real-time tracking statistics for international shipments.

Managing, Disabling, and Adjusting Your Cookie Preferences

You have full autonomy over how your web browser processes tracking technologies. To manage or revoke your active tracking settings, you can utilize the following options:

  • CookieYes Consent Widget: You can click on the persistent CookieYes interactive button located at the bottom corner of your screen to instantly reopen the banner and reconfigure your individual privacy toggles.
  • Browser Configuration Settings: Most modern web browsers allow you to block, delete, or reject cookies entirely through their security or privacy menus. Please note that restricting necessary cookies may disrupt the payment processing and final checkout systems on our storefront.

Administrative Updates and Legal Notices

We reserve the operational right to update this Cookie Policy periodically to reflect structural changes in our tracking methods or adjustments to international privacy legislations. Any modifications implemented will become legally binding immediately upon their digital publication on this page.

Contact for Data Privacy Inquiries

For any direct inquiries regarding this Cookie Policy, data protection methodologies, or your personal user rights, please contact our administrative privacy officer:

  • Business Entity Name: CitieBikes
  • Fulfillment & Operational Address: Jl. Teuku Umar No.47, Pasir Gintung, Kec. Tj. Karang Pusat, Kota Bandar Lampung, Lampung 35213, Indonesia.
  • Official Support Hotline: +62-831-8934-5451
  • Official Corporate Email: [email protected]