At CitieBikes.com, we want you to feel confident in every purchase. Whether it’s a new urban bike or a high-performance treadmill, we understand that sometimes a product isn’t the perfect fit. That is why we offer a comprehensive 60-day satisfaction guarantee for our customers worldwide.

1. Policy Guidelines

We accept returns for items in new or slightly used condition (including products that have been opened for testing). To qualify for a refund or exchange, please ensure the following:

• Timeframe: Your request must be initiated within 60 days of the original purchase date.
• Packaging: Items should be returned in their original packaging, including all manuals, tools, and accessories.
• Return Options: You can return your items via mail or drop them off directly at our physical store location.
• Currency: All refunds are issued in US Dollars (USD).

2. Easy Exchanges

If you realized a different model would suit your fitness goals better, we are happy to facilitate an exchange. The same 60-day window and condition requirements apply. Simply reach out to our team to reserve your replacement item.

3. Shipping & Processing Fees

• Return Labels: To make the process stress-free, a pre-printed return shipping label is included in your original package.
• Restocking Fee: We believe in transparent service, which is why we offer Free Restocking on all eligible returns. No hidden fees will be deducted from your product refund.

4. Refund Timeline

Once your return arrives at our warehouse, our quality control team will inspect the item to ensure everything is included.

• Processing: Refunds are finalized within 5 business days of receipt.
• Method: Funds will be credited back to your original payment method (Credit Card, PayPal, etc.).
• Visibility: Most banks reflect the updated balance within 1–2 business days after we process the refund.

5. How to Initiate Your Return

To start a return or exchange, please contact our support specialists at [email protected] or [email protected]. We will provide you with a Return Authorization and specific instructions on how to prepare your equipment for transport.

6. Order Cancellations

Changed your mind? You can cancel your order (or individual items) within 24 hours of placement for a full, immediate refund. After 24 hours, the order may have already entered the shipping process and will need to be handled as a standard return.

7. Manufacturer’s Warranty

Every product at CitieBikes.com is protected by an official Manufacturer’s Warranty. These warranties vary by brand (e.g., frame vs. electronics). We recommend reviewing the warranty card included inside your product’s factory-sealed box. If you need help finding a local authorized service center for repairs, our team is happy to assist.