CitieBikes offers fast and reliable shipping to ensure your orders arrive safely, securely, and ready for immediate use. Track your delivery easily every step of the way.

Order Processing and Cut-Off Times

• Order Cut-Off Time: 11:00 AM (GMT+07:00) Western Indonesia Time (Jakarta). Orders placed after this time will be initiated for processing on the subsequent business day.
• Handling and Processing Time: 1–2 business days. This timeframe covers payment verification, fraud screening, thorough quality checks, standardized export packaging, and sorting.
• Fulfillment Schedule: Our dedicated logistics facility operates from Monday to Sunday (7 days a week) to pack and prepare shipments.
• Holiday Handling: Handover to international shipping carriers does not occur on official Indonesian national public holidays. Operations and carrier handovers resume immediately on the next official working day.

Shipping Methods, Transit Times, and Rates

• Currency of Charges: All structural shipping rates, currency conversions, and final invoice calculations are processed and charged strictly in US Dollars (USD).
• Standard International Shipping Rate: A single flat fee of $110.00 USD is globally enforced at checkout for all shipments with a cumulative cart order value under $1,000.00 USD.
• Free Worldwide Shipping Tier: Free standard shipping is automatically activated at the final checkout panel for any order totaling $1,000.00 USD or more.
• Transit Time: 7–8 business days to all approved worldwide geographic destinations once dispatched from our fulfillment facility.
• Total Delivery Window: The overall timeline encompassing handling and carrier transit is estimated at 8–10 business days worldwide.
• Carrier Operating Days: Global transport networks move shipments from Monday to Saturday. Doorstep deliveries are typically not rendered on Sundays.

Destination Coverage and Logistics Networks

• Eligible Countries: We provide standard commercial shipping services internationally to cross-border destinations across North America, Europe, Asia-Pacific, the Middle East, and Africa.
• Logistics Network & Freight Carrier Allocation: To ensure compliance with our 7–8 business day transit terms, we partner with premier global couriers: FedEx, UPS, and GSC Cargo.
• Package Routing Criteria: Standard parcel sizes and typical consumer volumes are dispatched natively via FedEx or UPS Express networks. High-volume, overweight, or oversized commercial freight packages are assigned to GSC Cargo air freight services to guarantee safe and specialized global handling.
• Freight Handling Fees: Regardless of the carrier used (including GSC Cargo), there are no hidden terminal fees, port handling fees, or extra warehousing surcharges. The flat rate of $110.00 USD (or free shipping tier) covers all logistics operations until it reaches your country.
• Delivery Restrictions: We strictly do not deliver to international P.O. Boxes, APO/FPO/DPO military checkpoints, or areas categorized as restricted under standard global courier networks.
• Address Accuracy and Rerouting: The buyer maintains the legal responsibility to provide comprehensive and verified destination details. No route modifications or address changes can be implemented once the package is officially in the possession of the designated carrier.

Import Duties, Customs Fees, and Local Taxes

• Customs Clearance Regulations: All outgoing shipments from Indonesia are classified as international merchandise imports and are fully subject to border inspections, customs duties, local import consumption taxes (such as VAT or GST), and local customs broker administrative fees established by the legislative jurisdiction of the destination country.
• Financial Responsibility: Any additional financial overhead or collection fee incurred during customs processing is the sole financial responsibility of the recipient customer. These dynamic regional fees are entirely independent of our store and are not collected, simulated, or prepaid at checkout.
• Customs-Induced Delays: We bear no legal or operational liability for extended delivery delays resulting from unexpected bureaucratic inspections, documentation requests, or regulatory hold-ups by custom officials at the destination border.

Shipment Tracking, Discrepancies, and Claims

• Tracking Dispatch: An automated transactional email containing your unique logistics tracking number will be issued within 24 hours of physical package dispatch.
• How to Track Your Order: Customers can monitor the live cross-border movement and delivery milestones of their package at any time by visiting our dedicated tracking portal at Our Tracking order.
• Transfer of Risk and Title: Title to the products and the risk of loss or damage pass to the customer upon delivery of the items to the carrier. However, we maintain active cargo insurance protection on all shipments to safeguard your purchase during transit.
• Damaged or Lost Shipments: If your certified tracking records state the package was delivered but it remains missing, or if the delivered box exhibits severe shipping damage, you must contact our primary customer helpdesk within 48 hours of the stamped delivery date. We will initiate a formal cross-border inquiry and claim investigation with the respective carrier (FedEx, UPS, or GSC Cargo).
• Delayed Delivery Resolution: In the rare event that your shipment does not arrive within our stated 10 business day maximum window due to unexpected logistical congestion, please contact us immediately so we can escalate the tracking status directly with the senior account manager at FedEx, UPS, or GSC Cargo.
• Undelivered or Refused Packages: If a package cannot be delivered due to an incorrect address provided by the customer, or if the customer refuses to collect the package to avoid local customs duties, the customer will be responsible for the original shipping costs and any return freight charges incurred.

Business Contact and Fulfillment Logistics Address

For any logistical inquiries, shipping declarations, or formal correspondence, please contact our administrative desk:

• Company Name: Citiebikes
• Fulfillment & Operational Address: Jl. Teuku Umar No.47, Pasir Gintung, Kec. Tj. Karang Pusat, Kota Bandar Lampung, Lampung 35213, Indonesia.
• Official Support Phone: +62-831-8934-5451
• Official Support Email: [email protected]