Section 1 – Global Terms and Business Overview

This website is operated by CitieBikes. Throughout the site, the terms “we”, “us” and “our” refer to CitieBikes. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site worldwide.

Section 2 – Pricing, Transaction Currency, and Shipping Fees

  • Currency of Operations: All product listings, advertisements, structural shipping rates, and transaction invoices on CitieBikes are calculated, displayed, and charged strictly in US Dollars (USD).
  • Standard Shipping Surcharge: For all global orders with a cumulative shopping cart value below $1,000.00 USD, a mandatory flat international shipping fee of $110.00 USD will be automatically applied at final checkout.
  • Complimentary Shipping Tier: Free standard worldwide shipping is automatically activated at checkout for any singular order transaction totaling $1,000.00 USD or more.
  • Pricing Modifications: Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

Section 3 – Order Processing, Fulfillment, and Transit Schedules

  • Order Cut-Off Regulation: Our system enforces a daily order cut-off time at 11:00 AM (GMT+07:00) Western Indonesia Time (Jakarta). Orders successfully authorized after this specific cut-off time will be prioritized for initial warehouse processing on the subsequent business day.
  • Handling Timelines: Our standardized order handling and package processing duration requires 1–2 business days. This procedure covers payment screening, strict quality control verification, and export-compliant packaging.
  • Fulfillment Operations: Our primary logistics facility packs and prepares shipments from Monday to Sunday (7 days a week). However, package handovers to our contracted international carriers do not occur on official Indonesian national public holidays.
  • Carrier Logistics and Transit Window: To ensure compliance with our 7–8 business day cross-border transit terms, we partner exclusively with premium international express couriers and freight lines, specifically FedEx, UPS, and GSC Cargo. The comprehensive global delivery window (handling plus transit) is estimated at 8–10 business days.

Section 4 – International Customs, Import Duties, and Refused Deliveries

  • Customs Clearance Compliance: All packages dispatched from our central facility in Indonesia are classified as international merchandise imports. Shipments are subject to standard border inspections, customs duties, local consumption taxes (such as VAT or GST), and customs broker administrative fees implemented by the recipient’s country.
  • Financial Responsibility: Any additional tariff, duty, or administrative clearance fee incurred at your destination border is the sole financial responsibility of the customer. These dynamic regional charges are entirely independent of CitieBikes and are not collected or simulated at checkout.
  • Undelivered or Abandoned Packages: If a delivery fails due to an incorrect shipping address provided by the customer, or if the customer refuses to collect the package from the carrier to evade local customs duties, the customer will be held financially responsible for the original outbound shipping costs ($110.00 USD) and any return freight surcharges applied by the carrier.

Section 5 – Returns, Order Exchanges, and Restocking Fees

  • Policy Eligibility and Window: We enforce a strict 60-day global return and exchange window, commencing from the official date of delivery confirmed by the carrier tracking logs. The explicit operational clauses are cross-referenced at our official policy page: https://citiebikes.com.
  • Acceptable Item Conditions: Returns and exchanges are authorized for both manufacturing defects and non-defective reasons (buyer remorse), provided the merchandise is submitted in new or slightly used condition, accompanied by all original factory packing foam, chargers, tool kits, and documentation.
  • Prepaid Return Shipping: Return shipping is complimentary worldwide. A pre-printed international return shipping label is natively included inside your original package.
  • Mandatory Restocking Surcharges: All approved returns and specification exchanges are subject to a fixed restocking and administrative fee of 10% of the total product purchase price. This 10% deduction is executed automatically before the final credit reversal.
  • Refund Processing Term: Approved refunds pass engineering inspection within 48 hours of warehouse arrival. Financial reimbursement to the original payment instrument will be successfully processed within 5 business days.

Section 6 – Governing Law and Jurisdictional Authority

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by, interpreted, and construed in accordance with the substantive laws of the Republic of Indonesia, without regard to its conflict of law principles.

Section 7 – Corporate Identification and Official Contacts

Inquiries regarding these comprehensive Terms of Service, legal notices, or global order discrepancies should be directed to our verified corporate administrative desk:

  • Legal Company Name: CitieBikes
  • Corporate & Fulfillment Address: Jl. Teuku Umar No.47, Pasir Gintung, Kec. Tj. Karang Pusat, Kota Bandar Lampung, Lampung 35213, Indonesia.
  • Official Support Hotline: +62-831-8934-5451
  • Official Corporate Email: [email protected]